FAQ & Policies
FAQ
Q: There are no plushies in your shop. How do I order?
A: I typically restock my shop every Sunday. My items have been selling out almost immediately after listing, that is why you don't see any in stock. I suggest following me on Instagram (@bijoukittyshop) or my Facebook VIP page (bijoukitty VIP) for exact dates and times of restocks. If you are serious about purchasing, I suggest setting a reminder and being here and refreshing the page directly at restock time. Have your payment information loaded and ready for immediate check out for best results. I am not taking special/custom orders at this time.
Q: How much are your plushies?
A: The price point for my plushies is currently between $50-$200, depending on the item size and intricacy
Q: How do I know what will be available at the next restock?
A: The day of restocks, I post pictures on Instagram of exactly what will be available. I also give sneak peeks and restock event reminders on the bijoukitty VIP Facebook page.
Q: I purchased a plushie for a friend -and/or- I helped a friend cart a plushie. Can I change the ship-to address now that I have an order?
A: No, you need to add your friend's address to your account and have it selected *before* purchasing if you want me to ship directly to them. In order to ensure accurate addresses, tracking info, shipping charges and to prevent fraudulent purchases, I can no longer change the ship to address after your purchase.
Q: How do I clean my plushie?
A: Washing Instructions: place plushie in a pillow case and tie a knot. Wash on gentle in cold water. Air drying in a sunny spot is ideal, but in a pinch, place the plushie in a pillowcase on NO HEAT in the dryer. Lightly fluff with fingers or a brush when dry.
Returns and Exchanges
Your satisfaction is my priority! Please contact me within 3 days of receiving your item if you are not happy and we will work together to rectify the situation.
Refunds and exchanges will be handled on an individual basis. Return shipping is the responsibility of the buyer.
Shipping
I use USPS Priority Mail or First Class Mail if the weight permits. International packages are shipped by First Class International postage. Most ready to ship items will ship in 1-3 business days from the time of your cleared payment, Monday through Friday. Pre-order shipping times vary and will be stated in each listing. If actual shipping costs are $2 or more over my listed cost, I will happily refund the difference. Please message me with your order number or link to your order. International Buyers are responsible for any and all customs fees. Bijoukitty is not responsible for lost, stolen or tampered packages.
Additional Information
I reserve the right to cancel orders from customers attempting to navigate the site in a suspicious manner or using technology which hides their identity and/or prevents other users from getting a fair chance at making a purchase (including but not limited to proxy servers, collocation facilities, VPNs, carting programs or bots). Decisions to cancel orders are not taken lightly and many risk factors are evaluated during this process. Occasionally, multiple orders placed by one customer (including over a period of time), or orders from customers with suspect multiple accounts can potentially be monitored before an order is canceled based on suspicious behavior. Purchasing suspensions/bans will be enacted on a case by case basis at my discretion for violations of this policy.
WARNING: Plushies may contain small pieces are not intended for children under 3 years old or any child who would put these plushies in their mouth. Please consult your pediatrician for safety guidelines and age recommendations regarding stuffed animals and children.